Shipping
| Destination | Service | Estimated Delivery | Shipping Fee |
|---|---|---|---|
| Australia | Standard Post | 2–8 business days |
|
| Australia | Express Post | 1–4 business days |
|
| New Zealand | Standard Post | 6-27 business days |
|
| International | Australia Post International | 6-27 business days |
|
All delivery timeframes and rates are provided as a guide only.
The final shipping rates applicable to your order will be displayed on the checkout page before payment.
Shipping Terms & Conditions
Shipping Locations and Services
- Australia & New Zealand
- Service: Regular Post
- Estimated Delivery: 2–8 business days
-
Shipping Fee:
Complimentary shipping for orders over AUD $65
AUD $15 flat rate for orders below AUD $65
- International Orders
- Service: Australia Post International
- Estimated Delivery: 6–27 business days (subject to destination)
-
Shipping Fee:
Complimentary shipping for orders over AUD $150
AUD $28 flat rate for orders below AUD $150
Order Processing
All orders are carefully packed and dispatched within 2–3 business days of payment confirmation.
Please note:
Orders are not processed or shipped from Friday 12:00 PM AEST through Sunday, or on public holidays.
During peak periods or promotional events, additional processing time may apply.
Once your order has been shipped, a confirmation email with tracking details will be sent to you.
International Deliveries
International orders are dispatched from Sydney, Australia, via Australia Post to eligible destinations.
Please be aware:
Import duties, customs fees, and taxes may apply upon arrival in your country.
These charges are determined by your local customs authority and are the responsibility of the recipient.
Kennaries Jewellery is unable to mark parcels as gifts or alter customs values.
Delivery Timeframes
Delivery estimates are provided as a general guide only.
Actual delivery times may vary depending on postal services, customs procedures, and local conditions beyond our control.
Kennaries Jewellery cannot accept responsibility for delays once your order has been handed to the carrier.
Tracking Your Order
All parcels include tracking for your peace of mind.
You will receive a tracking link in your shipping confirmation email once your order is dispatched.
If you have not received this information within five business days, please contact our customer care team.
Lost or Delayed Parcels
Every order is packed with care to ensure safe delivery.
If your parcel is significantly delayed or missing, please reach out to us and we will assist in locating it through the postal service.
Kennaries Jewellery is not liable for loss or delay caused by postal carriers or customs.
All delivery timeframes and rates are provided as a guide only. The final shipping rates applicable to your order will be displayed on the checkout page before payment. Kennaries Jewellery reserves the right to make the final decision in the event of any disputes or special circumstances related to shipping.